B — Shipping policy

Neoderma Switzerland GmbH

Version 1.1 — effective 16 October 2026

Where we ship

We deliver to Switzerland and Liechtenstein, to the European countries listed at checkout, to the United States, and to the other international destinations listed at checkout. The list is shown when you enter your delivery address. We cannot deliver to post office boxes unless the checkout accepts one for your country.

Dispatch

Standard orders are dispatched from our fulfilment centre in the European Union within one to two business days; express orders placed before 12:00 CET are dispatched the same business day (Monday to Friday, excluding public holidays). You receive an email with tracking when your parcel leaves.

Delivery charges and free shipping

Standard shipping is sent by tracked post. Express shipping is sent by courier and is always charged. The charge for your order is shown at checkout before you pay.

Delivery times

Estimates in business days after dispatch:

These are estimates, not guarantees. If we cannot deliver within 30 days of your order, we will tell you and you may cancel the undelivered items for a full refund.

Duties and import taxes

Deliveries within the European Union carry no duties or import taxes.

For Switzerland, Liechtenstein, Norway, Andorra, the United States and other destinations outside the EU, our prices are set for your market and no duties or import taxes are added at checkout. Any import VAT, customs duty or carrier handling fee levied in your country on arrival is payable by you on delivery; these charges are set by your country’s authorities, not by us, and are not refunded if delivery is refused.

Tracking and partial deliveries

Every parcel is tracked; the link is in your shipping confirmation. If items in one order become available at different times, we may send them separately at no extra cost.

Failed deliveries

If a parcel cannot be delivered because the address is incomplete or the parcel is not collected within the carrier’s holding period, it is returned to us. We will contact you to arrange redelivery; where the failure is due to the address you gave or an uncollected parcel, we may charge the redelivery cost.

Damaged parcels

Please check your parcel on arrival. If it shows transport damage, email contact@neoderma.ch within a few days, with photographs if possible, so we can pursue it with the carrier. Your warranty rights are unaffected either way.

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